CUSTOMER SERVICE ACCESSIBILITY POLICY
Devil’s Elbow Ski Area does not offer a training program for disabled skiers. For more information on Resorts that offer training and lessons, please please visit Ontario Track 3 Ski Assocation and the Canadian Association for Disabled Skiing .
Washrooms: You have access to wheelchair accessible washrooms in the main chalet, first floor.
Designated disabled parking spaces are located at the west end of the main parking lot along the the service building as you enter the parking lot. Please note that you must display a blue disabled permit in your vehicle.
• Devil’s Elbow Ski Area does not offer ticket discounts for people with disabilities.
• Ski "buddy" or support workers are not eligible to receive a complimentary ticket or discount.
• We will communicate with people with disabilities in ways that take into account their disability.
• We are committed to providing fully accessible telephone service to our customers. We will offer to communicate with customers by mail or email if telephone communication is not suitable to their communication needs or is not available.
• We are committed to serving people with disabilities who use assistive devices to obtain, use or benefit from our services.
• We are committed to providing accessible correspondence to all of our customers. For this reason, documents will be provided in the following formats upon request: hard copy, large print, email. We will answer any questions customers may have about the content of the document in person, or by telephone.
Use of Service Animals and Support Persons:
We are committed to welcoming people with disabilities who are accompanied by a service animal and/or support person on the parts of our premises that are open to the public. (No service animals allowed on the ski runs and/or lifts) At no time will a person with a disability who is accompanied by a service animal and/or support person be prevented from having access to his or her service animal and/or support person while on our premises.
“No pet” policies do not apply to guide dogs, service animals and/or service dogs.
Food Service Areas:
• A customer with a disability that is accompanied by a guide dog or service dog will be allowed access to food service areas that are open to the public unless otherwise excluded by law.
• Other types of service animals are not permitted into food areas due to the Health Protection & Promotion act, Ontario Regulation 562 section 60.
• If a guide dog, service animal or service dog is excluded by law Devil’s Elbow will offer alternative methods to enable the person with a disability to access goods and services, when possible (for example, securing the animal in a safe location and offering the guidance of an employee).
Recognizing a Guide Dog, Service Dog and/or Service Animal:
• If it is not readily apparent that the animal is being used by the customer for reasons relating to his or her disability, Devil’s Elbow may request verification from the customer.
Verification may include:
• a letter from a physician or nurse confirming that the person requires the animal for reasons related to the disability;
• a valid identification card signed by the Attorney General of Canada; or,
• a certificate of training from a recognized guide dog or service animal training school.
Care and Control of the Animal:
• The customer that is accompanied by a guide dog, service dog and/or service animal is responsible for maintaining care and control of the animal at all time.
• If a health and safety concern presents itself for example in the form of a severe allergy to the animal, Devil’s Elbow will make all reasonable efforts to meet the needs of all individuals
• To help the Company ensure that the delivery of service to those with disabilities is provided in an effective and timely manner, the customer is invited to provide their feedback verbally (in person or by telephone), or written (hand written, delivered, or email).
All feedback will be directed to:
Sandra Holmberg, Office Manager
878 Bethany Hills Road
Bethany, ON L0A 1A0
Phone: (705) 277-2012
• We will, upon request, give a copy of the policies, practices and procedures required under the Ontario Regulation 429/07 to any person. When giving documents required under the Customer Service Standard to a person with a disability, it will be provided in a format that takes into account the person’s disability.
Accessibility for Ontarians with Disabilities Act, 2005 (AODA) Accessibility Standards for Customer Service, Ontario regulation 429/07 Blind Person’s Right Act, 1990 Dog Owners’ Liability Act, Ontario Food Safety & Quality Act 2001, Ontario Regulation 31/05 Health Protection & Promotion Act, Ontario Regulation 562 Ontario Human Rights Code, 1990